Contact UK IPTV support

What to put in your UK IPTV message

A few details let us answer in one go instead of asking you for them. Where you can, include:

• The email address you used at checkout, so we can find the order or trial.
• Whether it is a trial or a paid plan, and which length you chose.
• Your device and the app on it, for example a Samsung television with IBO Player or a Fire TV Stick with TiviMate.
• The exact words of any message the app shows, or a short description of what you see instead of the guide.
• For IBO Player or a MAG box, the MAC address, which is on the screen of the app or on the label of the box.

Please leave your password out of the message. The username and a description of the problem are plenty.

Quick checks before you write to UK IPTV support

Many questions are answered by a page that is already here. Setup questions, from sideloading on a Fire TV Stick to registering an IBO Player screen, are covered step by step on the install page. If you are still deciding, the free trial gives you 24 hours with the full guide and no credit card.

The email with your login normally arrives about fifteen minutes after checkout. If it has not appeared by then, look in your junk folder first and write to us if it is not there either. Questions about refunds and privacy are answered on the legal page.